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(At times, however, you may be the cause of another person's anger. If you can recognize this, you can distance yourself from the anger emotionally, and you'll find it much easier to cope with. Perhaps a team member received some bad news, and are taking their negative feelings out on you perhaps they feel overwhelmed by their workload or personal life or, perhaps, this person is subconsciously using anger to make themselves feel better.
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A 2012 study found that when people understood that they didn't cause another person's anger, they weren't upset by the situation. When you recognize this, it can have a major influence on how you cope with the situation. Sometimes, another person's anger has nothing to do with you. If you feel yourself getting upset, politely take a break from the conversation and go for a walk to calm down. Learn how to manage your emotions, and practice deep-breathing, so that you stay relaxed during tense interactions. You feel under attack, and your body floods with "fight or flight" hormones, which can lead you to become angry yourself.ĭo your best to respond calmly and intelligently when you face angry people. It's very natural to get upset when angry people confront you, regardless of whether their anger is justified. It might also be appropriate to report the incident, especially if the person is completely out of control and you feel there is a risk of violence. Leave the room immediately if you feel unsafe, or if you're too upset to resolve the situation on your own.Īsk your boss or a trusted colleague to work with you to resolve the situation. If you feel threatened by an angry person, trust your judgment. When you can defuse someone's anger, it can enhance your professional reputation and help people who struggle to manage their emotions. It's useful to know how to calm angry people down. Engaging in self-defeating behaviors, or setting others up for failure.īe alert to passive-aggressive behavior, and use these same strategies listed below to help deal with it.Spreading gossip or rumors, or telling hurtful jokes to retaliate.Avoiding involvement, or acting "distantly.".Pretending not to hear or understand requests.Passive-aggressive anger is common in the workplace, and signs of it include the following: In these cases, anger can be expressed in quite subtle, " passive aggressive " ways. However, people can sometimes suppress the visible signs of anger but seethe with fury under the surface. We all know what normal anger looks like. Your behavior can inspire the people around you, which can transform a team's ability to deal with anger. Thirdly, by responding well to angry people, you can build positive relationships with them, and experience less stress and unhappiness as a result of dealing with them.įinally, when you respond calmly to angry episodes, you set a good example for others. This is disastrous in a customer-facing role. Secondly, if you respond angrily to someone else's anger, you can easily end up being seen as the aggressor yourself. In doing this, you can break the emotional "spirals of escalation" that can cause so much harm, and you can move toward solving the underlying problems that have caused the anger. It's important to know how to deal with angry people for a number of reasons.įirstly, you can calm them down, so that they don't take any action that harms you or others – either physically or emotionally. Why "How to Deal With Angry People" Matters
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In this article, we'll look at several strategies that you can use to deal with angry people. However, when you respond calmly and with empathy, you can stay in control, and you can defuse the situation in a professional, courteous way. It's easy to get flustered or upset when you're confronted with an angry person – and, if you don't know how to respond, you can easily make the situation worse. Perhaps a customer was unhappy with a poor delivery, a colleague was annoyed because you were given a project they wanted, or a supplier was upset because of a late payment? How many times have you had to deal with an angry person? What can you do to tame your angry team members? Anger is an acid that can do more harm to the vessel in which it is stored than to anything on which it is poured.